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Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

Hours of Operation

Current Hours of Operation

February 8–February 18, 2022

Sunday–Friday 6:00 pm–9:00 pm

Saturday Closed

February 19–February 22, 2022

Saturday Closed

February 23–April 9, 2022

Sunday 6:00 pm–9:00 pm

Monday–Thursday 4:00 pm–10:00 pm

Friday 2:00 pm–5:00 pm

Saturday Closed

April 10–April 29, 2022

Sunday–Saturday 2:00 pm–4:00 pm

May 5–August 19, 2022

Monday–Friday 9:00 am–4:00 pm

Hotline Closures

Spring Reading Week February 19–February 22

Good Friday April 15

Internet Connection Guide
Handnook cover

Internet Connection Guide 2021-22


The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at 519-661-4225.


For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

Need to talk to us?
Call 519-661-4225

Or send us your message.