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Logo: Western University Canada
The Primary Internet Service Provider for Students at Western Residences
Logo: Housing at Western University

Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

Hours of Operation

Current Hours of Operation

May 3rd – August 26th, 2021

Monday – Friday

10am – 12pm & 1pm – 3pm


Hotline closures:

Summer closure: Friday, August 27th – Sunday, September 5th

Internet Connection Guide
Handnook cover

Internet Connection Guide 2020-21


The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at (519) 661 - 4225.

For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

Need to talk to us?
Call (519) 661 - 4225

Or send us your message.