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Connect-IT
Logo: Western University Canada

Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

 
Hours of Operation
 

Regular Schedule (September 8, 2024 – April 5, 2025)

  • Sunday 6:00pm-9:00pm
  • Monday-Thursday 4:00pm-10:00pm
  • Friday & Saturday 2:00pm-5:00pm

Move-In Days (August 31st, 2024 - September 2nd, 2024)

  • 9:00am-9:00pm

Orientation Week (September 2nd, 2024 - September 9th, 2024)

  • Monday 9:00am-9:00pm
  • Tuesday & Wednesday 9:00am-6:00pm
  • Thursday 4:00pm-10:00pm
  • Friday 4:00pm-7:00pm
  • Saturday 1:00pm-7pm
  • Sunday 6:00pm-9:00pm
  • Monday 4:00pm-10:00pm

Hotline Closures

  • Fall Reading Week: October 12–20, 2024
  • Winter Holiday: December 23, 2024–January 5, 2025
  • Spring Reading Week: February 15–22, 2025
  • Easter: April 18–20, 2025
Internet Connection Guide
 

Internet Connection Guide 2023-24

 
 

The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at 519-661-4225.

For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

 
 
Need to talk to us?
 
Call 519-661-4225

Or send us your message.