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Connect-IT
Logo: Western University Canada

Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

 
Hours of Operation
 

Summer Schedule (May 4th - August 23rd)

  • Mondays through Friday
  • 9am-3pm

Please leave us a detailed message if you are calling outside these times.

Internet Connection Guide
 

Internet Connection Guide 2023-24

 
 

The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at 519-661-4225.

For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

 
 
Need to talk to us?
 
Call 519-661-4225

Or send us your message.