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Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

Hours of Operation

Current Hours of Operation

May 3rd – August 26th, 2021

Monday – Friday

10am – 12pm & 1pm – 3pm


Move-In Days

September 3rd – September 6th, 2021

9am – 9pm


Orientation Week

September 7th – September 11th, 2021

Tuesday 9am – 6pm

Wednesday 4pm – 10pm

Thursday 4pm – 10pm

Friday 4pm – 7pm

Saturday 3pm – 6pm


Regular Hours of Operation

September 12th – April 3rd, 2021

Sunday 6pm – 9pm

Monday – Thursday 4pm – 10pm

Friday 2pm – 5pm

Saturday Closed


Hotline Closures

Summer August 27th – September 2nd

Thanksgiving October 10th – October 11th

Fall Reading Week October 31st – November 6th

Winter Holiday December 22nd – January 2nd

Spring Reading Week February 19th – February 26th

Easter April 15th – April 17th

Internet Connection Guide
Handnook cover

Internet Connection Guide 2021-22


The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at (519) 661 - 4225.


For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

Need to talk to us?
Call (519) 661 - 4225

Or send us your message.