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Our Hotline

The Connect-IT Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using our internet services.

If you require our assistance, please contact our Hotline or request help here.

Hours of Operation

Regular Schedule (September 10, 2023 – April 8, 2024)

  • Sunday 6:00pm-9:00pm
  • Monday-Thursday 4:00pm-10:00pm
  • Friday-Saturday 2:00pm-5:00pm

Hotline Closures

  • Thanksgiving: October 8–9, 2023
  • Fall Reading Week: October 28–November 4, 2023
  • Winter Holiday: December 23, 2023–January 6, 2024
  • Spring Reading Week: February 17–24, 2024
  • Easter: March 29–31, 2024
Internet Connection Guide

Internet Connection Guide 2023-24


The Internet Connection Guide contains helpful instructions for configuring your devices for our wired and wireless internet services. If you are experiencing problems connecting to the internet in your residence room and the solution cannot be found in this guide, please call our Hotline at 519-661-4225.


For any discrepancy between the online copy and print copy of the Internet Connection Guide for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

Need to talk to us?
Call 519-661-4225

Or send us your message.