Gaming

We support the use of various online games and game consoles (PlayStation, Xbox, Nintendo, etc.) on our services. We wish to maintain a high level of satisfaction with online gaming whenever possible. If you are experiencing game latency or are unhappy with your general gaming experience please notify connect-it@uwo.ca and we will attempt to rectify the issue. However, remember that academics is our number one priority and we cannot give precedence to gaming.

Setting Up Your Game Console in Residence

Please note that game consoles are unable to connect to our wireless service and must connect to our wired service via Ethernet.

Before you can use a game console on our wired service, you must first register the wired MAC address of your console. Please refer to the steps listed below for your system of interest. Once you have obtained the wired MAC address you must register your console using the Additional Device Registration Form.

How to Find Your Console's MAC Address

PlayStation 4 & 5

1. Connect an Ethernet cable from your console to the port in the wall of your residence room
2. On the main menu, select Settings
3. Select System (or System Information)
4. (For PlayStation 5) Under System Software, select Console Information
5. The MAC Address will be displayed on the screen next to MAC Address (LAN Cable)
6. Record this number and input it into the Additional Device Registration Form along with your name and Western username

Xbox One, Xbox Series S & X

1. Connect an Ethernet cable from your console to the port in the wall of your residence room
2. Press the Menu button on the controller
3. Select Settings
4. Select Network
5. Select Advanced Settings
6. On Xbox One, the MAC Address will be displayed on the right-hand side of the screen next to Wired MAC. On Xbox series S or X, the MAC Address will be displayed under IP settings, next to Wired MAC
7. Record this number and input it into the Additional Device Registration Form along with your name and Western username

Note: A compatible Ethernet Adapter is required to go online.

1. Connect an Ethernet cable from your console to the port in the wall of your residence room
2. From the home screen, click on the gear at the bottom to enter the Settings menu
3. Select the Internet header in the left navigation bar
4. Select Internet Settings
5. Select Wired Connection
6. The MAC address will be displayed toward the bottom of this page where it says LAN adapter MAC Address
7. Record this number and input it into the Additional Device Registration Form along with your name and Western username