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Logo: Western University Canada

Our Support Philosophy


Our support philosophy is students helping students, which is why our team is entirely composed of University Students. Each member of the team is friendly, approachable and has been trained to deal with a wide range of computer and networking issues.


Feel free to ask for help by calling our Hotline at 519-661-4225. If you are interested in joining our student team, be sure to watch for the hiring posters in your residence, or visit the Employment Section of the website to review hiring updates.

At the beginning of the school year, you may experience extended wait times for hotline and in-room service when the demand for assistance is very high. We appreciate your patience during this busy period.

Although our student-staff members will help you configure your computer to connect to our internet services, it is your responsibility to maintain your computer. This includes all hardware and software resources. All Connect-IT users are responsible for having up-to-date anti-virus software configured to update on a daily basis. It is extremely important that your computer has all Operating System updates installed prior to connecting to our services. There are no charges associated with connection support provided by our staff.

As a Connect-IT user, you should be familiar with our Conditions of Use pdf file . A summary of our policies can be found inside our Internet Connection Guide.


Our Hotline   519-661-4225

September 10, 2023 – April 8, 2024

  • Sunday 6:00pm-9:00pm
  • Monday-Thursday 4:00pm-10:00pm
  • Friday-Saturday 2:00pm-5:00pm
All Hours