You may have a network device which you wish to use with our wired internet service such as a PlayStation, Xbox, or second computer. In order to register this additional device to our wired service, you will be required to provide the MAC Address (also known as Physical Address) of the computer or console.
Please note that you cannot register phones, tablets, and other devices that do not connect directly into the port in your wall. Game consoles must be registered and connected via Ethernet as they are unable to connect to our wireless service.
Refer to the Finding Your Computer's MAC Address or Gaming pages for detailed steps in finding the MAC Address of your computer or game console.
If you require assistance in finding the MAC Address of your computer or game console, please contact our Hotline at 519-661-4225.
Please note: All fields are required. If a field does not apply to you, enter N/A. Keep in mind that we require 3-4 business days to process the request. Due to increased volume of requests for support in September, we cannot guarantee a timeframe for your request to be processed.
