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What to Bring

Packing up for move-in day? The following list includes everything you need to connect to the internet when you move-in to your residence room.

A Computer, Tablet, or Smart Phone

Nearly any computer, tablet, or smart phone can connect to our wireless and/or wired service. To ensure you have the best experience in the campus technical environment, we recommend that your device meets these recommended minimum specifications:

Processor Intel Core i3/i5 or AMD equivalent (PC or Mac)
Memory (RAM) 6GB
Operating System Windows 8 or macOS 10.13 or higher

We provide full technical support for:

  • macOS 10.13 and above
  • Windows 8 and 10
  • Android Phones and Tablets
  • iPhones and iPads

Please note that distributions of Linux operating systems may not be supported by our staff, but can connect to our services.

If you have any questions about your device specifications, please contact our Hotline at 519-661-4225 or email us at

Anti-virus software

To protect the health of our network, all computers must arrive in residence with up-to-date anti-virus software installed and configured to update automatically on a daily basis.

The Campus Computer Store (located in the basement of the University Community Centre offers student pricing on anti-virus software for both Windows and Macintosh computers.

An Ethernet cable

Connect-IT offers two ways to connect to the internet in residence. In order to take advantage of our high-speed wired service, you will need an Ethernet cable. A 15ft Ethernet cable is sufficient.

If your computer does not have an Ethernet port, you will also need to bring a USB Ethernet adapter. Newer devices may require a USB-C Ethernet adapter. You can purchase an adapter at the Campus Computer Store or through the MyHousing portal.

A USB printer cable

Wireless printers broadcast signals which interfere with Connect-IT's wireless service. By turning off the wireless broadcasting on your printer, and using a USB printer cable you can ensure that you and your fellow residents can take full advantage of the wireless internet being provided to in your residence building.

What NOT to bring

Wireless Routers

Personal wireless routers will interfere with the wireless internet being provided to your fellow residents. If you are having issues with your current wireless connection, please call our Hotline at 519-661-4225 so that we can explore potential solutions.

Smart Home Products

Most smart home or casting devices (ex. Amazon Alexa or Google Home) are not compatible with Connect-IT's secure wireless internet service. Where we require a username and password (WPA-2 Enterprise level authentication) these devices only require a password. Therefore, smart home products will be unable to connect to Connect-IT as the manufacturer does not support this type of connection.

Our Hotline   519-661-4225

May 5–August 19, 2022 (Summer Hours of Operation)

  • Monday–Friday 9:00 am–4:00 pm
All Hours
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