Join the Connect-IT Team!

Welcome to our employment page!

Responsibilities

A Connect-IT Technical Support team member provides technical support to students living in residence at Western University and Huron University College. They provide technical assistance over the phone on our support hotline, and in-person assistance in student's rooms. They must write detailed, relevant, and accurate tickets to document customer service interactions. They will act as a positive contributor to the Connect-IT student staff team, maintaining a personable and approachable manner with all client and staff interactions. The successful candidate will have the ability to work with students from a variety of racial, cultural, and lifestyle backgrounds. They will take guidance from their supervisor and work productively and courteously with their work team and other members of the Western community.

Time Commitment

Workload is heaviest at the very beginning of the year and becomes much lighter with more flexible hours after the 2nd or 3rd week of September. The Connect-IT team should expect to work 25 - 35 hours during the week prior to the start of classes in September. Once classes begin in the fall, the commitment will be 6 - 12 hours a week. Exceptions will be made for night classes and other academic responsibilities. By the end of September, time commitment will lessen to 3 - 6 hours a week.

Qualifications

• Strong and effective communication skills, demonstrating a friendly and approachable demeanor
• Ability to interact professionally with a diverse group of students
• Ability to work productively in teams
• The successful candidate must be able to participate in paid job training and seasonal preparation starting one week prior to Labour Day

Education

• Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment

Experience

• At least one year of experience in customer service preferred
• At least one year of experience in providing IT technical support preferred

Skills, Abilities & Expertise

• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience.
• Ability to write relevant, complete, and accurate tickets for customer interactions.
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation.
• Ability to follow processes and practices with high attention to detail.
• Demonstrates integrity and works in accordance with Western's policies and procedures.
• Effective oral and written communication skills.
• Ability to interact professionally with a diverse group of clients and staff.
• Ability to work productively in teams and take direction well.
• Experience providing technical support via telephone and in-person interactions.
• Experience in both Windows and macOS operating systems.
• Demonstrates willingness to tackle difficult problems or calls.
• Personable and courteous in working relationships with colleagues, students, and the public.
• Ability to prioritize and organize a fluctuating work load, working effectively with little direction.
• Ability to work independently and effectively as a member of the team to achieve department goals.
• Ability to work in a manner that is compliant with confidentiality requirements as applicable.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661- 2194.

Please Note:

Participation with the Connect-IT Team requires conflicting time commitments that would normally preclude participation on the Soph, Residence Council, and Residence Don positions.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Your cover letter should explain why you are interested in applying for the Connect-IT Team, and what skills and/or experiences would qualify you for the job. Be sure to read the job description carefully before writing your letter. The format and tone of the letter should be professional. The cover letter must be attached to your online application in the section provided.

Your resume should briefly summarize your work experience and achievements. The resume should be attached to your online application in the section provided.

1. Register/Sign-in

   The first time you apply for a job at Western, you will need to select New User and set up an account. If you have previously applied for a job through this website, you will need to log-in to the account you set up previously.

2. Select the Fall Staff member job listing with Job ID number 41062
3. Click Apply for Job and complete all sections of the online application
4. Attach an updated resume and cover letter
5. Click Save and Submit

For more information about what Connect-IT is looking for in your resume and cover letter, please visit the Cover Letter & Resume section.

What is the time commitment for a Fall Staff member?

Workload is heaviest at the very beginning of the year and becomes much lighter with more flexible hours after the 2nd or 3rd week of September. The Connect-IT team should expect to work 25 - 35 hours during the week prior to the start of classes in September. Once classes begin in the fall, the commitment will be 6 - 12 hours a week. Exceptions will be made for night classes and other academic responsibilities. By the end of September, time commitment will lessen to 3 - 6 hours a week.

When do positions begin?

The Fall Staff member position begins Sunday, August 30th, 2026.

Is there paid training involved?

Yes! At Connect-IT, we will teach you everything you need to know in order to provide support to students. Our staff must be able to participate in paid training and seasonal preparation starting in August. Participation with the Connect-IT Team requires conflicting time commitments that would normally preclude participation on the Soph, Residence Council, and Residence Don positions.

What are we looking for in a successful candidate?

A successful candidate will have the ability to work with students from a variety of racial, cultural, and lifestyle backgrounds. Connect-IT staff are expected to demonstrate effective communication skills, leadership potential, an appreciation for differing viewpoints, a willingness to accept responsibility, and a sincere interest in working with students.

Does Connect-IT hire incoming first year students out of high school?

Yes, Connect-IT has hired a small number of incoming first year students in the past. However, for most incoming first year students, it is most beneficial to apply for our Team in the winter of their first year. At this point, most students are more aware of their academic load, and have settled into the Western community.

These are some selected employment related F.A.Q.s. If you have any other questions, please check out our full list of F.A.Q.s here.