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Frequently Asked Questions

What is Connect-IT?    click to see or hide answer

Connect-IT is the University's internet service provider in Western, Brescia, and Huron residences.

How do I access Connect-IT?    click to see or hide answer

Connect-IT is included in a residence room charge. With access to Connect-IT, users can enjoy our-high speed wired internet connection in their residence bedroom, and a convenient wireless service throughout their residence building. More information can be found on our Internet Services support page.

Is there University provided wireless in my Residence room?    click to see or hide answer

Yes! Students living in residence can access Connect-IT (our wireless network) in their residence room.

Students can also access uwosecure-v2 (Campus wireless) in main campus buildings such as the University Community Centre.

For more information, please visit

Can I bring a wireless router?    click to see or hide answer

No. Personal wireless routers interfere with the wireless being provided to you, and your fellow floormates in residence. Wireless internet access is provided to our students throughout residences (in bedrooms and public spaces).

Can I connect a wireless printer to Connect-IT?    click to see or hide answer

Wireless printers are not compatible with the security required by our wireless service. Additionally, signals from wireless printers also interfere with the wireless internet being provided to you and your fellow residents.

You can still use your printer by turning off the wireless broadcasting, and using a USB printer cable.

What type of computer do I need to connect to Connect-IT?    click to see or hide answer

Nearly any computer, tablet, or smart phone can connect to our wireless and/or wired service. To ensure you have the best experience in the campus technical environment, we recommend that your device meets these recommended minimum specifications:

Processor Intel Core i3/i5 or AMD equivalent (PC or Mac)
Memory (RAM) 6GB
Operating System Windows 8 or macOS 10.13 or higher

We provide full technical support for:

  • macOS 10.13 and above
  • Windows 8 and 10
  • Android Phones and Tablets
  • iPhones and iPads

Please note that distributions of Linux operating systems may not be supported by our staff, but can connect to our services.

If you have any questions about your device specifications, please contact our Hotline at 519-661-4225 or email us at

What are the Connect-IT Bandwidth limits?    click to see or hide answer

Connect-IT has no monthly bandwidth limits. Please note that the primary purpose of our network service is to support the academic mission of the University.

To ensure equal access for all users, we do reserve the right to request that users monopolizing the network resources, reduce their usage. In order to preserve the integrity of the network, we also reserve the right to modify our bandwidth limits policy.

For more information please refer to our complete Bandwidth Guidelines.

What else do I need to bring?    click to see or hide answer
  • An Ethernet cable (and USB Ethernet adapter if applicable)
  • A USB printer cable
  • Your Western user name and password
  • Anti-Virus Software

For a complete list of what to bring, please visit our What to Bring page.

What if I need help during the year with Connect-IT?    click to see or hide answer

Although you are responsible for getting connected, we have an excellent student support team available to assist with configuration issues. For those who are experiencing connection difficulties, we recommend that they call our Hotline at 519-661-4225 and speak with a customer service representative. Hotline hours are available here.


Our Hotline   519-661-4225

May 5–August 19, 2022 (Summer Hours of Operation)

  • Monday–Friday 9:00 am–4:00 pm
All Hours
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