If your Internet connection has stopped functioning, it is possible that you have been quarantined. If you suspect that you have been quarantined, call our Hotline and we may confirm if your internet access has been disabled.
Devices found to be a security risk (i.e. virus activity) will be quarantined from our services without notice. If you have been quarantined, it is your responsibility to clean the infection from your computer, install all operating system updates and ensure that your anti-virus software is up-to-date. For assistance with any of this, you can visit the WTS Helpdesk counter. It can be accessed in the Support Services Building, just to the right inside of the Western Road entrance.
If your device is quarantined, you are responsible for installing all critical operating system updates, installing and/or updating anti-virus software to clean your computer, and enabling a firewall to prevent future vulnerabilities on your system. Once you have performed these actions you should respond to the initial email from the Connect-IT manager. Please attach a clean virus scan for your device, showing the device's MAC Address.
It is important to ensure that you complete the entire process before being un-quarantined. If you attempt to remove infected files off your computer without completing operating system updates, or you do not enable your firewall, you risk being re-infected and re-quarantined.
